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IV Markets Support Team
The Financial Dispute Resolution Commission (FDRC) was established by experienced finance professionals and lawyers. It is a neutral and third-party Financial Dispute Resolution Centre. The FDRC set out rules to provide a new approach for traders and brokers to resolve any issues that arise in the course of trading the Forex market.
As a member of the FDRC, IV Markets provides clients with a vigorous protection scheme. All IV Markets clients are able to enjoy free FDRC dispute resolution services up to 20,000-euro to enhance individual rights and benefits.
The Financial Dispute Resolution Commission is an external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes with financial services providers that are members of the Financial Dispute Resolution Commission (FDRC).
The Financial Dispute Resolution Commission Board is responsible for overseeing the operations of the Dispute Resolution Committee, for ensuring independent decision making on all complaints and for preserving the integrity and independence of the Financial Dispute Resolution Commission and of the dispute resolution processes.
The Financial Dispute Resolution Commission was established to be a neutral 3rd party committee to fairly review and resolve complaints in an effort to facilitate a simpler, swifter resolution than through industry regulators and the legal system.
IV Markets is an authorized member of the FDRC, Membership Number: FDRC22228. IV Markets clients may enjoy various rights protection services offered by the FDRC.
As a member of FDRC, IV Markets clients may enjoy free FDRC dispute resolution schemes: If a client has any dispute with the platform regarding trading, capital or other issues etc. Once client has filed a complaint to FDRC, the FDRC will conduct investigation accordingly, before entering resolution and negotiation process with the platform on behalf of the clients. Each individual client is entitled up to 20,000-euro claim.
A complaint is filed with the Financial Dispute Resolution Committee. The Financial Dispute Resolution Committee will verify that the proper procedures have been taken and that the client has tried to mediate the complaint with the member first. If the member and client cannot reach an agreement, the complaint will come to the Financial Dispute Resolution Committee.
The Financial Dispute Resolution Committee will collect information from both the member as well as the client to hear their justification for why they feel the resolution should be in their favor. Once the Financial Dispute Resolution Committee has collected information from both sides they will review the information provided, if they need additional information they will contact the member and or client for follow up questions.
After the Financial Dispute Resolution Committee has reviewed everything they will issue a decision. This decision will include a description of the complaint, a detailed explanation of the findings of the Financial Dispute Resolution Committee, as well as a final decision and resolution to the complaint.
You may file a free online complaint to FDRC through the following two methods:
1. PC: Please login the following link, then fill-in the relevant information and click submit.
2. QR Code: Please scan the below QR Code, then fill-in the relevant information and click submit.
Note: According to FDRC regulations, the individual filing the complaint must be an active member of the FDRC or the financial service provider is still an FDRC member at the time of incident.
For more FDRC details, please login to the official website: https://www.fdrc.org.uk/